Why am I getting an error message of "Please provide a valid exchange rate." when recording a payment to a bank account with the same currency?

Hi jayson. We're aware of the issue that some customers are receiving a "Please provide a valid exchange rate" error message when recording payments. Our engineering team is working on getting the functionalities back to normal.

We appreciate your patience as we work to fix this as soon as possible. For you to receive updates, I suggest contacting our Live Support for further assistance. Please refer to this article for details, along with our operating hours: Get help with QuickBooks products and services.

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