Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
B
Basel-Houari
May 12, 2026
Question

Why can't I add a new user? I keep sending the invitation, but they've received an 'Access Denied' message three times in a row now

  • May 12, 2026
  • 1 reply
  • 12 views
Why can't I add a new user? I keep sending the invitation, but they've received an 'Access Denied' message three times in a row now

1 reply

K
KenoLee_PQuickBooks Team
QuickBooks Team
May 12, 2026
QuickBooks Online enforces specific usage caps based on your plan. These limits govern the number of billable users you can invite and the total number of accounts, classes, locations, and custom fields you can create.
 
To view your account's current usage limits, sign in to QuickBooks Online as an admin. Go to the Gear icon > Account and settings > Usage tab.
 
You can check this article for guidance on the limits in each tier: Learn about usage limits.
 
Once you’ve confirmed your usage is under the limit, try using an incognito or private window. This clears local cache and cookies, which often resolves 'Access Denied' messages caused by browser-level conflicts.
 
You can also temporarily disable any active VPNs or proxy servers to diagnose connectivity issues, bypass service restrictions, or improve performance.
 
If the problem continues, try restarting your modem and router or reviewing your computer's LAN settings to refresh the connection and restore access.
 
If you need more help or have any other questions, just hit Reply.
 
Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement