Why when on print preview for a credit note, the latter collapse and you cannot see the details of the credit note?

Let's go through some troubleshooting steps to view the credit note details when viewed in print preview in QuickBooks Online (QBO), Rezah-c.

You might be experiencing some browser issues. The program occasionally behaves strangely when the browser frequently accesses pages that could be due to corrupted cache files. To rectify this, we can clear the cache to delete those temporarily stored files and browsing history. The collection of data over time can create corruption, however, removing this should fix the issue.

Also, we can utilize another supported browser or device if this doesn't work. This happens when the current browser you're using has a temporary issue with QBO. Then, follow the steps below print to preview your credit note and see the details:

1. Go to Sales on the left side menu.
2. Choose All Sales. 
3. In the Type field, choose Credit notes.
4. Select the credit note and click the View/Edit link.
5. Tap the Print or Preview button. From the, check if the details are showing. 

If you're seeing a blank screen when trying to print the credit note, refer to the steps and details in this article: Why is my screen blank when printing?. 

If the same this happens, we can update Adobe Reader/Acrobat to the latest version or repair your Adobe installation since most printing problems in the program can be resolved by these steps.

For other troubleshooting options for resolving printing issues, you can check out these articles:

• Fix QuickBooks Online printing issues on browsers for Windows
• Test sequence for PDF printing issues

Keep in touch with the Community if there's anything we can help you with managing your credit note or sales forms-related concerns. We'll be right here to help.