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C
carlos-steenland
December 1, 2020
Question

You asked Why, I am trying to log in with my laptop. After I sign in I am just getting a blank page. This has happened on 2 different computers?

  • December 1, 2020
  • 1 reply
  • 1 view
No text available

1 reply

Adrian_A
Adrian_A
Level 8
December 1, 2020

You may be experiencing some browser-related issues, carlos-steenland.

 

Let's isolate what's causing this issue by running some troubleshooting steps. 

 

We can start by opening your QuickBooks account in a private window. It is the best place to identify any browser-related concerns.

 

I've added these lists of keyboard shortcuts to open one:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If it works, you can switch back to a regular browser and clear the cache. A piled cache can also be the reason for some unexpected issues on the opened pages like QuickBooks.

 

You also have the option to use a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

 

If you have concerns with managing your accounts, you can go to this page: Manage Your Account. We have laid articles there that have detailed information to resolve your queries.

 

I'll be around if you need help. Take care!

9
9130356088722236
February 22, 2023

I am trying to log in  with my laptop. I get only.  We have received your request and will process your sign-up shortly.

J
jamespaul
Level 8
February 22, 2023

Hello, 9130356088722236.

 

I'll show us the way to help us fix the login issues we're encountering. 

 

Have you tried doing the steps given by Adrian_A? The login issue is likely caused by a cache-related problem. The steps above can help us fix the "We have received your request and will process your sign-up shortly" message. 

 

However, if you've already tried the steps above, then let's contact our support to fix this. The issue is likely related to your account or billing details, which require us to pull up securely. 

 

Since you're not able to log in, we can use this link to connect with one of our chat agents: https://quickbooks.intuit.com/learn-support/en-global/contact.

 

After fixing the issue, is this your first time signing up with us? I would recommend checking out these guides to help you get started with QuickBooks Online: Getting Started.

 

Do you need help running reports to see an overview of your entries and financials? I'll add this guide here if you need help in the future: Run reports in QuickBooks Online. 

 

Feel free to visit again if you have questions about QuickBooks Online or your data. I'm here to help. 

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