Most of on costumer contact are missing from the quick book app ... it was working fine the first 3 months but once April started the app keeps on loosing my info

Thanks for posting here in the QuickBooks Community about this issue in the QBO mobile app, @henglamchu-gmail.

For this, I have a couple of suggestions that we can try to get the app in working order. Try to logout from the app, and make sure it is updated to ensure there aren't any app interruptions.

Then, refresh the app using the Refresh Data option from the Help menu. This will help download updates or apply recent changes on the application. If refreshing the app doesn't work, try uninstalling and reinstalling it to resolve unexpected behavior, and ensure updated security settings are downloaded.

• Android app via Google Play.
• iPhone, iPad, and Apple Watch app via the iTunes App Store.
• Get the download link through SMS.

If you keep getting the same syncing problem, I highly recommend contacting our QuickBooks Online Care Team. They can check if there are similar reports from other users and help open an investigation on this unexpected behavior.

Follow these steps to reach out to a live agent:

1. Go to the Help menu then choose the Search tab.
2. At the bottom click on Contact us.
   
3. Enter the keyword Account Management and Billing in the What can we help you with? box.
   
4. On the next screen, scroll down to How would you like to connect with us section.
5. Choose a contact option to initiate a discussion with a live agent.

For now, access your QuickBooks account in the web, to resume your tasks.

Post here again if you have other concerns with the mobile app and other program features. I'll be right here if you need further assistance. Have a nice day!