I DON'T HAVE A VENDOR ICON IN MY PLUS VERSION

Hello there @hanetbez.

There are times that your browser is full of frequently-accessed page resources, causing QuickBooks Online (QBO) to act strangely.

In the meantime, let's access your QuickBooks Online (QBO) account via an incognito/private browser to check if it's a cache issue or not.

To use a private browser, here’s how:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Internet Explorer: Ctrl + Shift + P
• Safari: Command + Shift + N

If it works, we’ll need to clear your browser’s cache to optimize the browser’s performance and your QuickBooks Online (QBO) experience.

Also, if you get the same result while using an incognito/private browser, I recommend switching to a different browser.

For additional help, feel free to reach out to our QuickBooks Customer Care Team. They have the tools to check what's causing this and can initiate a screen sharing session to get to the resolution quickly.  

Feel free to let me know if you need further assistance. I'm always right here to help.