Other Questions

Hi, When making a VAT adjustment it asks for a "Tax rate". What exactly should be selected here, since there shouldn't be VAT on a VAT adjustment? The two changes I'm making is increasing the following lines with adjustments: VAT on Standard Rate Goods and Services - Block 4Other Adjustments - Block 12 Also, why are the percentages shown invalid? South Africa's VAT rate is 15% and not 14%. Thanks. 

I am using QB Desktop Pro 2017.When I entering an invoice, I select the customer, select the product and when I enter a quantity and use the + sign to add more to that quantity, QB just closes and I get no error message. When I enter one quantity on line 1 and another quantity on line 2, QB doesn't close and there seems to be no problem. Why does QB crash when I use a + sign?

Hi all, Can someone tell me what this means (See attached), its a struggle to find an answer.  

How does one interface a fiscal printer to QBO?By fiscal printer, I mean the sales data controller device that records sale information and transmits it to the tax authorities, as required in countries like Zimbabwe.

I have 2 Companies. Group 1 and Group 2. A staff member owes money to Group 1 (Noted as a loan from Group 1 to member). Member now pays the loan back on a monthly basis, but into Group 2.  I now have a loan owed to Group 1 and a loan paid into Group 2.  How do I transfer the loan from Group 1 to Group 2 in order for these payments to balance out in both companies?  The client does not want to transfer the owed amount from Group 2 to Group 1. I assume with a Journal entry but am afraid I might make a mistake and need advice on how to do this correctly.Will appreciate any advice.

I know there are many posts about customizing the layout of Purchase Orders for Quickbooks Online and using/displaying the SKU field.  What I would like to see is the ability to add an optional custom, free-form fill column to purchase orders. In essence, another "Description" field that can be filled by typing whatever you like. For me, it would be an "For Internal Use Only" type column.  The vendor that we send it to would know to ignore that column since it's not relevant to the SKU and product description. On our end though, there would be a code that would let us know what to do with each line item when the order arrives from the vendor.   While some might say "just use the Decription field", my issue is that it confuses the vendors when codes and numbers that aren't relevant to them are listed with the product information. Setting the column on the far right, or even having the option to display on screen but not print, would save us a lot of time when we

Can customer discounts be applied per line item or only on an entire invoice?  We have different discount structures for different items, and in our current Quickbooks system, we can add discounts per line.  Unless I have missed it, in the tutorials it appears as if this function is now only for an entire invoice.Thank you

Is it possible to track time and run payroll for South African Companies in QBO?If so is QBO capable of creating a file which can be imported into the bank or synchronized from QBO to the bank in order to make payments to the employees and contractors?

Please help!   I export reports each week to pull hours (duration) by employee.   the duration column has ALWAYS been formatted as a decimal (40.00) so they can be added up, averaged, etc.   Today, as I'm trying to pull my reports in, the duration column is coming in as TEXT (40:00) which I can't use formulas with. Please help!  I have tons of reports that I do every Thursday night and now I'm freaking out!Attached a file to show the difference. I need it back to the old format for formulas to work!

Am I the only one struggling connecting to ABSA.? It's been months now. I'm thinking to going to Sage if this issue is not resolved. QB doesn't take these connection problems seriously. I can't be paying for a service I'm not getting. 

We get deposits from our payment processor which sometimes includes refunds and so is less than the full payment amount. ie. there was a payment of R200 but also a refund of R50 on the same day. We then only get a deposit of R150. The R200 is created as a payment and linked to an invoice. The R50 refund is created as an expense (because there is no invoice or goods attached, and so can't be a refund receipt). The problem: how do I link the bank statement line of R150 with the payment (R200) and expense (-R50)? Note: it's important that the expense can be created outside of the bank recon as a separate action (since it will be automated via the API), and so we don't want to use the "Resolve" option on the bank recon to create the expense there - we need a way of linking already created documents. I appreciate any help. Thanks.

Good day all. At first we thought it was our internet, then we worked from home and still the same issue and now our clients started contacting us on the matter as they have the same issue Quickbooks is very slow, just lags and then eventually does not respond at all. Data is not available nothing.  Is QBO having issues with the servers at the moment? We don't know what to tell our clients?

Is QBO Advanced available for the UK?

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If a client has already subscribed to QBO+, how can I migrate him from QBDT in view of the following extract from the complex conversions training:"Note: if you don’t create a new company subscription before initiating the conversion, the QuickBooks Desktop conversion tool will automatically create a QuickBooks Online Advanced subscription." 

Hi, I have been using a 2004 Quickbooks since 2004 for my business which I need to put onto nother computer with Windows 7 as the old computer is getting slower, I have managed to install it but I need to refresh the license, but I cannot seem to find a way to do it. I have called the help desk to no avail. I have the product and installation keys so there should be a way as its a legitimate Quickbooks product. I still have the CD. Can anyone help?

Hi there, i need help with an urgent problem! I bought a copy of QB 2013 a couple of years ago but i was still working on my version 5. But now the PC that i had the version 5 on crashed and i cannot get it to work again, so I installed the 2013 version but i cannot transfer my data from 5 to 2013. I checked and i need version 2006 as a go between to open and save the files again so that i can import into 2013. I found a copy of 2006 simple start online which i downloaded but now i need the key code to install it. Please please help this is all my data from 2005 till now!!! Kind RegardsHein Conradie

Hello, since opening my business last year I have been using a total daily sales receipt to record daily income in QBO and it has been working fine. My business uses a POS system which has its own inventory feature which keeps track of my stock. Since I started with QBO essentials I didn't have a good way to keep track of my inventory in QB and so my inventory total (via totals from invoices, not individual stock items) just kept going up and of course was not reflecting my actual inventory. I just upgraded to QBO Plus and went back to the opening of the business and retroactively added all of the items in the inventory to the existing invoices. So I now have all of the inventory items I have bought since I opened entered.  My question is how do I now retroactively adjust the numbers and set up a process to adjust it going forward?  I don't want to enter individual client receipts because that would be redundant to my clinic POS software. I just want to be able to say th

Is QBO suitable for keeping books for a school?Are any apps required?

what happened to the data on my quickbooks account

I'm struggling to identify how to correctly record and match a dividends payment. I've done a Journal entry to Debit Retained Earnings and Credit Dividends Payable for the full amount. I then debited Dividends Payable for the full amount (so it's now zero balance), and split the credit amount between Dividends Disbursed and Dividends Tax (20% tax). The problem now is I can't match the actual amounts from the bank account for the dividend and tax (two separate payments). Have I incorrectly recorded the dividend, or how do I match the payments from the bank recon?

I understand Quickbooks recommends reducing the gift card liability account by adding negative item lines to the invoice referring to the gift card liability account, but this doesn't work for us due to the way we need to track the gift card usage as an actual payment when importing via the API. How is the best way to tackle this? I could link the payment deposit account to a clearing account, and then do a monthly GL to clear the account balance and offset the gift card liability account. This would presumably set the correct balances on the accounts. Or is there a better way of doing this? Thank you.

Banktransactions delete bankstatement

1. What does one gain from assisting community members on this forum (other than badges, rankings and a good feeling)? I'm asking because I need new clients. 2. Related question: Is there any rule against soliciting business from people I have assisted?

I obtained Advanced Pro Advisor certification off the USA website, only to discover that listing on US website is only for USA residents. I then spoke to Intuit South Africa and was assured that the SA website was open to all regional countries, but I would have to re-sit the exams as the certification is not transferable across the two countries.So now I have just obtained SA certification but find to my horror, that once again, the application for listing does not recognize a Zimbabwe address. Only an SA address works. For the meantime, I have typed in an SA address uploaded my Zimbabwe ID.  Does this mean I will not be able to get listed?