QB is not connecting with FNB. No transactions have come through from friday the 30th ? How can i get past this ? And process manually ?

Hi there, Ingrid. Thank you for sharing the details of your situation. I’d be happy to assist with the challenges you're facing in connecting your bank and resolving the missing transactions in QuickBooks Online.

To get this sorted, I recommend reaching out to our QuickBooks Support Team. They can review your account and help identify why the connection issue is occurring.

Here's how:

1. In your QBO account, click the Help button (?).
2. Click the Search tab, then type in Contact Support.
3. Select Contact Us at the bottom of the page.
4. Choose either Callback or Chat to speak with a representative directly.

While you wait, you can manually upload the missing transactions to ensure your cashbook remains updated. Follow these steps to upload them into QuickBooks:

1. Select the tile you want to upload transactions into.
2. Select the Link account ▼ dropdown, then select Upload transactions.
3. Select Drag and drop or select files, and select the file you downloaded from your bank. Then, select Continue.
4. In the Select account ▼ dropdown, select the account you want to upload the transactions into, then select Continue.
5. Match the columns in the file with the correct fields in QuickBooks. Then select Continue.
6. Select the transactions you would like to import. Then select Continue.
7. Select Yes, then select Done.

If you have more concerns related to QuickBooks, don't hesitate to reply. We're here to help.