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Janine1971
April 28, 2022
Question

validation code required

  • April 28, 2022
  • 1 reply
  • 20 views

Good day

I have Quick books 2013 Simple start, i reinstalled to anew computer, i have my Licence number and product key but now it is asking for a validation code? 

1 reply

S
SarahannC
Level 9
April 28, 2022

Hope you're doing good, @Janine197.

 

Looks like you're using QuickBooks Desktop since you're being asked for a validation code. QuickBooks Desktop is only available in the US, UK, and Canada region.

 

Since QuickBooks Desktop is no longer supported, I'd recommend reaching out to our QuickBooks Support Team. They can provide the validation code and help you activate your company file. Here's how:

 

  1. From the Help menu, select QuickBooks Desktop Help.
  2. In the Have a Question window, scroll down to click the Contact us link.

 

You can utilize these articles for additional information. These articles are applicable for the US version

 

 

There's no need to enter a validation code in QBO. QuickBooks Online will directly activated once subscription status is active. You'll want to check our help articles. It contains details about handling, transactions, reports, and subscription.

 

Visit again if you have more concerns, Janine1971. I'm right here whenever you need help. Stay safe and have a good one.

K
kavehaha-gmail-c
August 16, 2023

Greetings

My QuickBooks Desktop Accountant 2016 is not activating on the new laptop. The other laptop has crashed.

Kind Regards

[Removed]

[email address removed]

[Removed]

DivinaMercy_N
DivinaMercy_NModerator
Moderator
August 16, 2023

Hello there. I'll share some information on how you can activate your QuickBooks Desktop (QBDT).

 

You manually activate your QBDT account using these steps:

 

  1. Open your QBDT company and select the Help menu.
  2. Next, click the Activate QuickBooks Desktop option.
  3. From there, follow the steps on the screen to verify your info.

 

You can read this page for reference: Activate QuickBooks Desktop for Windows.

 

However, since your QBDT version is no longer supported, you can reach out to our Phone Support team to further help you activate it. They can pull up your account in a secure place and provide a validation code that you can use. Here's how:

 

  1. Go to the Help menu and select QuickBooks Desktop Help.
  2. Next, click Contact Us.
  3. From there, enter a brief description of your issue. Example: Activate QBDT 2016. 
  4. Next, select Continue.
  5. Sign in to your Intuit account and select Continue and then Continue with my account.
  6. You'll receive a single-use code. Enter it and select Continue.
  7. Select to Chat with us or Have us call you.

 

For additional troubleshooting steps, check out this article: Fix activation, license, and product numbers issues.

 

Additionally, you can use this article as a guide in case you need to move your QBDT file to QuickBooks Online (QBO): Prepare your QuickBooks Desktop file for migration to QuickBooks Online.

 

I'm always here ready to lend a hand if you have other concerns in activating your account. Have a good one, and stay safe. 

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