Solved

Access to mobile app

19 replies
66 views

I'm trying to open the mobile app to sort my mileage etc out and I keep getting -

"looks like your account doesn't include access to the Quick Books Online mobile app"

I don't understand.

QuickBooks Self-Employed

E

EmmaMAnswer

Level 10

Hello DJH2

This is usually due to the subscription being taken out through I-tiunes or Googleplay and not directly through Intuit. Can you check if there is a subscription for QuickBooks in your I-tunes or Googleplay account?

Emma

M

MaryGraceS

Moderator

Hello there, Neil B.

Let me share some troubleshooting steps to make sure you're able to access the mobile app successfully.

To start, let’s ensure you download the QuickBooks Self-Employed app based on the device you're using. Here's the link where the apps will be downloaded: QuickBooks for Self-employed App.

Then, log in using the same username and password you enter when accessing your QBSE account on the regular web browser.

Also, I've attached some articles you can check to learn more about the program:

Feel free to let me how it goes by clicking the Reply button below. I want to make sure everything is working on your end. Have a good day ahead.

D

DJH2

After my trial period I decided to continue using the App and so signed up for the subscription.

Every time I try and sign in now, I get a screen saying that 'Your Trial is Over' and I am directed to the subscriptions page.

When I click subscribe, it says I am already subscribed.

I cannot find a way to get to the usual 'Home' screen.

E

EmmaMAnswer

Level 10

Hello DJH2

This is usually due to the subscription being taken out through I-tiunes or Googleplay and not directly through Intuit. Can you check if there is a subscription for QuickBooks in your I-tunes or Googleplay account?

Emma

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