Let's refresh your app data to make sure everything is up to date and working properly when scanning your receipts, Kevin. If you're using an iPhone or iPad (iOS), follow these steps: Open the Menu ☰.Tap the Gear icon, then choose Refresh Data.Select Refresh Now to update your app data. If you have an Android, here’s how: Open the Menu ☰.Tap the Gear icon.Select Refresh Data, then confirm by tapping Yes. For more troubleshooting steps, check out this article: Fix common issues in the QuickBooks mobile app. In the meantime, you can manually upload your receipts through a web browser. Simply use the camera on your mobile device to take a picture of the receipt. Make sure the file is in PDF, JPEG, JPG, GIF, or PNG format. If you have any further questions, please don't hesitate to reply. The Community team is always here to help.

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kevinjleeson

Question

Any ideas why you can’t scan receipts in now?

Forum|Forum|9 months ago
September 21, 2025
1 reply
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QuickBooks Online

KiazzymaeC

QuickBooks Team

Let's refresh your app data to make sure everything is up to date and working properly when scanning your receipts, Kevin.

If you're using an iPhone or iPad (iOS), follow these steps:

Open the Menu ☰.
Tap the Gear icon, then choose Refresh Data.
Select Refresh Now to update your app data.

If you have an Android, here’s how:

Open the Menu ☰.
Tap the Gear icon.
Select Refresh Data, then confirm by tapping Yes.

For more troubleshooting steps, check out this article: Fix common issues in the QuickBooks mobile app.

In the meantime, you can manually upload your receipts through a web browser. Simply use the camera on your mobile device to take a picture of the receipt. Make sure the file is in PDF, JPEG, JPG, GIF, or PNG format.

If you have any further questions, please don't hesitate to reply. The Community team is always here to help.

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