Bank won't reconnect and i don't have option to chat or request a call back. Please help - what should I do next?

Thank you for bringing this to our attention, @hello252. I recognise the urgency of contacting QuickBooks customer support and reconnecting your bank to QuickBooks Self-Employed (QBSE) as soon as possible. Let's work together to ensure your financial activities run smoothly.

When the option to start a chat or request a callback is not responding, it is because our live experts are only available during specific times, and you may have tried to contact outside of these operating hours.

These features are disabled or greyed out when our experts are not on duty and are only available and at their full function during these hours:

• Callback times: Monday to Friday, 8:00 AM to 6:00 PM
• Live chat: Monday to Friday, 8:00 AM to 8:00 PM | Weekends, 8:00 AM to 6:00 PM

Moving forward, please note that we don’t currently have an email address for direct inquiries. Connecting via chat or scheduling a callback is the fastest way to address your QuickBooks needs.

You can also reach the QuickBooks live support team efficiently by visiting this resource: QuickBooks Contact Us page.

Addressing the issue quickly can prevent it from becoming more complex or causing additional problems that may be harder to resolve in the future, @hello252. Let me know if there’s anything else I can assist you with by clicking the Reply button below. Stay safe and have a great weekend.