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2 replies

AlcaeusF
Level 14
May 12, 2020

Welcome and thanks for posting in the Community, @proactivewellbei.

 

Checking the billing charges that you're getting requires pulling up your account which we are unable to do here in the Community space. That said, I highly suggest contacting our Phone Support team. They're able to pull up your account in a secure environment and verify the charges.

 

Here's how to reach them:

 

  1. In QuickBooks Online (QBO), click the Help (question mark) icon at the top right.
  2. Select Contact Us at the bottom to connect with our live support.

 

I want to make sure everything is taken care of for you, so please let me know how it goes or if you have any other issues or concerns. I'm always here to help. Have a good one!

Fiat Lux - ASIA
Level 14
May 12, 2020

@proactivewellbei 

How much is your bill now?