Can any expert help please. I am trying to enter new trips in mileage but will not register. I was using auto trips but cancelled since then I can't enter manually.

Hello there, david265.

Thank you for sharing your concern here on the Community page. Let me help you with your mileage concern.

We can perform some troubleshooting to see if this is a browser-related cause.

I'd like to start with opening a Private Window or an Incognito Window in your web browser. This will open your account in a clean slate and loads fresh data. Here's how:

• Mozilla Firefox / Internet Explorer: Press CTRL + Shift + P
• Safari: Press Command + Shift + N
• Google Chrome: Press CTRL + Shift + N

Sign in to your QuickBooks Online account if you're in the Private / Incognito Window.

If it works, you can go back to your original browser and clear the cache. Alternatively, you can use other compatible browsers.

If the issue still persists I recommend contacting our QuickBooks Online Technical Team.

Here's how to get in touch with them:

1. Log in to your QuickBooks Online account.
2. Click Help (?) at the top right.
3. Select Contact Us to connect with a live support agent.
4. Enter a brief discussion of your concern, then click Let's talk.
5. Click Start a chat.

I'm also adding these articles for additional resources about mileage tracking:

• Fix mileage tracking issues in the QuickBooks Online mobile app.
• Automatically track mileage in QuickBooks Online

Comment here again if you have other questions with QuickBooks Online. Take care!