Can anyone help - Live chat is not available even though message says the hours are monday - sunday to 10pm. Any ideas?

I'm here to provide details about our support availability to ensure you receive the help you deserve, Jacqueline.

Before we begin, can you share your concerns or the issues you're experiencing with QuickBooks? Any additional information would be much appreciated, as it'll enable us in the Community to assist you more effectively.

For the time being, you can contact our support team via live messaging from Monday to Friday between 8:00 AM and 10:00 PM, and on Saturday and Sunday from 8:00 AM to 6:00 PM. Feel free to reach out to them at these available hours. To learn more about this, check out this article: QuickBooks Support.

Moreover, you have the option to log into your Intuit Account and download your data. For guidance on how to do this, refer to this article: Manage your personal data from your Intuit Account.

Please feel free to share any additional concerns you may have regarding QuickBooks in the comments section. I am here to assist you.