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A
Ashraful-Alam
April 7, 2026
Question

Can I recover my QBO Accountant UK account if it says “account not found” but I have active ProAdvisor certifications and used it 3 months ago?

  • April 7, 2026
  • 1 reply
  • 1 view

I am using the correct email and UK accountant login page. I previously used this account and have ProAdvisor Level 1 and 2 certifications. I have not logged in for about 3 months. Now I get “We can’t find an account with what you entered.” I already tried different browsers, devices, and clearing cache. Password reset also doesn’t recognize the account. Is this due to account deactivation, or how can I regain access?

1 reply

K
KiazzymaeCQuickBooks Team
QuickBooks Team
April 7, 2026

I appreciate the steps you've taken to recover your QBO Accountant account, Ashraful. The error occurs if your credentials aren't linked to an active product or if the account was deleted due to a prolonged period of inactivity.

 

To further investigate on this matter, I recommend reaching out to our Live support team. They have the right tools to help you check if your account has been deleted and tell you exactly when it happened. Please ensure to check their available hours to ensure you get in touch with them at the right times.

 

You can also read this guide to keep your login information safe: Update or change your Intuit Account sign-in information.

 

Please don't hesitate to reach out if you have further concerns. We're here to assist further. 

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