Company address and email need changing but I get an error. How can I fix this?

I appreciate you for choosing QuickBooks in managing your business transactions, linda-somerbyvin. I know how challenging it is when you can't update your company info. I'm here to help you with that.

Before proceeding, may I know the exact error message you've encountered? This way, we'll be able to provide accurate steps to resolve this.

For now, I'd recommend changing the company and email address via a private window. This doesn't use the existing cache files, which makes it a good place to determine if this is a browser-related issue.

Here are the keyboard shortcuts: 

• Safari: Command + Shift + N 
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

Once logged in, change the company and email address. If you're able to do so, let's clear the browser's cache. This removes its stored cache to ensure the program performs efficiently.

If private browsing doesn't work, I'd recommend using other supported browsers. They'll provide the best and most secure experience with QuickBooks. 

For more details about managing and updating your details with Intuit, please see this article: Company Information.

 Additionally, you can always visit our Help articles page for future reference. This helps you view helpful resources that'll guide you in completing your future tasks. 

I'm only a post away if you need more help in completing your other tasks in QuickBooks, linda-somerbyvin. It's always my pleasure to help you out again.