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July 12, 2023
Question

Connection to Santander now suddenly asking me to upgrade my plan even though it has been connected fine for the last few years.

  • July 12, 2023
  • 1 reply
  • 4 views
My connection to Santander recently started showing an error message and was told to disconnect and create the connection again. However, I disconnected it and tried to connect it again but now getting a message when trying to select Santandar bank from the dropdown: You need to upgrade to essentials or above to connect a bank with a different currency. I don't understand as it is a UK bank and I have been connected to it for the last few years on the same basic plan.

1 reply

Moderator
July 12, 2023

James, I appreciate you for dropping by the Community thread. We're happy to accept your first post regarding your bank connection with QuickBooks Online (QBO). The Community is always here to provide you with the necessary assistance to isolate this error.

 

Thank you for your troubleshooting efforts, James. We recognize and share your concerns about the significance of error-free banking operations in QuickBooks Online. 

 

It would be best to contact our Live Support Team. They are prepared to launch a screen-sharing session, investigate the issue further, and advise you on the appropriate action. 

 

To contact support:

 

  1. Sign in to your QuickBooks account.
  2. Select the Help (?) icon.
  3. Scroll down to select the Contact Us button and follow the prompts.
  4. You will be able to request a callback or start a live chat with an expert.

 

For reference, please see this article: How to get help with QuickBooks

 

Please visit this article moving forward for your reference in managing your bank transactions in QuickBooks Online: Categorise and match online bank transactions in QuickBooks Online.

 

You're always welcome to visit us again if you have other QuickBooks-related concerns. We're always willing to assist you in the future. Keep safe!