Emails won’t send

Thanks for joining the thread, @MissKitty. Here's what I know about your concern.

One possible reason this occurs is that you're using an outdated browser. I recommend updating it to the latest version, as well as your PDF reader. If the issue persists, I suggest performing browser troubleshooting to isolate this. Here's how:

To rule out the potential of a webpage issue, log in to your account using an incognito window. To open an incognito window in any supported browser, use these shortcut keys:

• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N
  
  

Once logged in, try sending emails. If it works, clear your browser's cache. This, way you can use your browser with a clean slate.

You can also consider using other support browser to see if it has something to do with your browser.

In case none of them works, you can consider contacting support. This way, a representative can review your account and determine what's causing this issue.

If you have any questions about this or need further help with the steps, feel free to connect with me again. I'd be more willing to provide additional assistance. Keep safe!