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December 30, 2025
Question

Have other companies been experiencing problems with HMRC rejecting FPS submissions generated by QuickBooks Payroll?

  • December 30, 2025
  • 5 replies
  • 21 views

No changes have been made on our side but HMRC won't accept our FPS submission. The Government Gateway details are correct so something is wrong with the format or content of the FPS generated by QB Payroll.

5 replies

QuickBooks Team
December 30, 2025

Hello there, stobonet.

 

Let me help you troubleshoot the issue with your FPS submission.

 

To begin, let's ensure that everything is aligned with HMRC's requirements for a successful submission. Here are some factors to review:

 

  • Complete your pay run 
  • Use only accepted characters in employee names
  • Keep addresses within the 35-character limit
  • Assign National Insurance (NI) letters correctly by gender

 

To locate any employee details that might be causing the FPS submission to reject, you can run the Employee Detail Report and check their information.

 

Here's how:

 

  1. Go to the Report menu.
  2. Search for and select the Employee Detail Report
  3. Review the information in the report, including employee names, addresses, and National Insurance (NI) letters.
  4. Compare this information against HMRC’s requirements mentioned above to identify any discrepancies.

 

To learn about other FPS submission issues, refer to this article:

Troubleshooting FPS submissions in QuickBooks Online Payroll.

 

You can add a comment below if you have follow-up questions.

stobonetAuthor
December 31, 2025

Completely shambolic. Replies are rejected as not authenticated. Dates are all wrong - Dec 30 2026 - which is likely to mean that all kinds of end of year processing will fail.

stobonetAuthor
December 31, 2025

To add to my previous reply. The bugs in handling forum replies depend on the browser used. Problems with Chrome, none with Firefox. Since QBO is supposed to prefer Chrome, the FPS error could be a weird interaction between browser and backend processing - shouldn't happen but who knows?