Hi, I am trying to upload PDF receipts to transactions, but nothing happens when I select the file to upload. Any ideas why it isn’t working please?

We appreciate you reaching out to us, Adam.

When unusual behavior occurs, we suggest clearing your cache and cookies, which will fix display problems on websites caused by old content. Doing so allows the latest version of web pages to load correctly. You can also consider using updated and supported web browsers, which ensure you get the newest features and improvements.

If the issue persists, we recommend contacting our QuickBooks Phone Support team. They have advanced tools to investigate and resolve the issue, ensuring you can upload your PDF receipts successfully.

You can revisit this thread if you have further concerns, and our Community Space is always available to help.