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B
baffled_uk_user
May 28, 2026
Question

How can I "request more info" for numerous pending transactions? From the Bank Transactions screen I can only get the query icon to work for 2 out of 4. Any suggestions?

  • May 28, 2026
  • 1 reply
  • 6 views

I am using the new bank transaction screen and the helpful "request more info" button has let me add requests to go to my client for additional detail. But for two of the transactions listed, the button just doesn't work. Have tried resorting and refreshing but still no joy.

1 reply

E
EmanE17QuickBooks Team
QuickBooks Team
May 28, 2026

The reason the Request more information button doesn't work is often due to an outdated browser cache.

 

To troubleshoot, try signing out of and back into your QuickBooks account. If the issue persists, use a private browsing window to determine if a cached file is causing the problem.

 

Here are the shortcut keys for private browsing:

 

  • Google Chrome and Microsoft Edge: Press Ctrl + Shift + N
  • Mozilla Firefox : Press Ctrl + Shift + P
  • Safari: Press Command + Shift + N

 

Feel free to reply below if you need more help with managing your QuickBooks account.

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