How do I get rid of this Amex banner?

I hear you, @Tyketags.

I want to ensure this matter is addressed timely so you can get your latest transactions from American Express updated in QuickBooks Online (QBO).

As of this time, the investigation regarding the inability to connect your account and update your transactions in QBO is still open. Rest assured our engineering and banking team is aware and they've been in all hands working to fix this as soon as possible.

While we are unable to provide the exact turnaround time as to when the integration problem is fixed, I assure you that all the updates will be sent via the email we have on your file as soon as they're available.

In the meantime, let's consider downloading a CSV file of your bank transactions and importing it using the steps outlined in this article: Manually Upload Bank Transactions into QuickBooks Online.

However, I'd still recommend contacting our Customer Care Support so you'll be added to the list of affected users. This way, you'll receive all the latest updates in the coming days via email message. To do so:

1. Go to Help.
2. Select Search.
3. Click Contact Us.
4. Enter Unable to connect with American Express in the What can we help you with? text area.
5. Choose to start a chat and connect with our specialists online.

Now that you're able to get your latest online transactions, here's an article you can read to help review them: Categorise and match online bank transactions in QuickBooks Online.

For now, I'm including this reference so you're able to use all the features and functions of QuickBooks: Help Articles in QuickBooks Online. Also, you're able to read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions.

We appreciate your patience as we're working on this integration and connection error. Please let me know in the comments below if you have any other questions. Take care and stay safe!