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January 1, 2026
Question

How do I make a customer on sole trader app inactive please?

  • January 1, 2026
  • 1 reply
  • 1 view
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1 reply

QuickBooks Team
January 1, 2026

Hi there, @grahamskinner77.

 

The QuickBooks Online Sole Trader app does not have the feature to make customers inactive.

 

To do this, we can open a web browser, go to the customer's profile, and set their status to inactive.

 

Here's how you can do it:

 

  1. Sign in to your account.
  2. Go to the Customers and Goals section, then click Customers.
  3. Choose the customer you want to make inactive.
  4. In the arrow drop-down, select Make inactive button.
  5. When the message "Are you sure you want to make your *your customer's name* inactive?" appears, click Yes, make inactive.


 

Please respond to this post if you have additional concerns related to QuickBooks.