It's my priority to ensure you'll get the help you need, roger-hole-ameg-.
The option to contact our support agent via email is unavailable. I'd recommend sending a message via chat or getting a callback. They'll pull up your account in a secure environment and assist you with your concern.
Here's how:
Go to the Help (?) icon at the top.
On the Assistant tab, click Talk to a human.
Enter your concern in the Type something field, then click the send icon.
Click on I still need a human.
Select Get help from a human.
You can either select the Chat with us or Have us call you option.