How do I upgrade my account to the Essential version? I've looked through Google Play and I have cancel or pause payment options but not upgrade. TIA

I'm glad to see you in the Community today, cafedesamiscater.

I appreciate you informing us of the steps you took to upgrade your QuickBooks version and the outcome. This information will help us determine how to address your concern. Let me direct you to the appropriate support channel so that you can change your subscription to the Essentials version.

Billing and other account-related issues require special handling because the process requires the collection of personal information. Since your account's security is our top priority, I recommend you contact our QBO Care Team. They can walk you through the upgrade process and get you up and running with QBO Essentials in no time.

To contact them:

1. Head to the Help icon at the top to display the Search window.
2. From there, click the Contact Us link to access the What can we help you with? section.
3. Type a brief description of your concern in the field box. For example, need to upgrade QuickBooks Online (QBO) Essentials.
4. Tap the Continue button to see the list of support options.
5. Select Chat to start a conversation or Callback to speak with an agent.

To learn more about the features available in each QBO version, click here for the full details.  In addition, this reference walks you through the entire process of upgrading or downgrading your subscription. 

You can use our online resources to become acquainted with the tasks available in QBO. Account management, taxes, banking, and other accounting-related topics are available from there.

Let me know if you have any further questions about the upgrade process or other QuickBooks concerns. I'll get back to help you the best that I can. Have a wonderful day.