How do you access tools icon?

Hello there, @hello-thehopbox-. I'm here to help you.
 

I'd like to know more about this issue in question. Can you share more details about this error? This way, I can provide you with a resolution that fits your situation. Also, ay I know if you're an admin for that account? Additional information will be so much appreciated.

Please don't hesitate to post back if you have additional information or clarifications. I'll get back to you as soon as possible.