Question

How to renew your connection with bank account. I keep getting an error code 590. I bank with Bank of Scotland.

Forum|Forum|5 years ago
January 8, 2021
1 reply
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QuickBooks Self-Employed

QuickBooks Team

Let's perform some steps to see if this is just triggered by your bank, or in QuickBooks Self-Employed (QBSE), mccorkellr.

I've checked here on our end and there's no reported case about banking error with Bank of Scotland. There are a few possible reasons why you can't connect your bank to your QBSE account. Among these are:

The bank recently made some changes with their security feature or connection.
Log in credentials set up in QBSE doesn't match with the online banking login.
QBSE is unable to connect to your bank's website.

We can try clicking on Refresh All multiple times on your Banking page. This refreshes the connection between your financial institutions and QBSE. Once done, try connecting your bank account again.

If the same thing happens, just manually import your bank transactions using.CSV file. You can get this file from your bank's website by following the steps below:

Got to the Gear icon.
Select Imports.
Tap Import older transactions and follow the on-screen instructions.
Tick Import.

For more details about this one, see Add older transactions to QuickBooks Self-Employed article. Then, categorize and edit your transactions after. Then, reach out to our QuickBooks Self-Employed Support Team. They'll pull up your account in a secure environment and investigate what's causing this banking issue.

Feel free to visit our Banking page to learn more about managing your bak feeds.

I'm just one post away if you need a hand with creating bank rules or any QBSE related. I'll be here to ensure your success. You have a good one.

M

mccorkellrAuthor

Hi. I have tried all of the above with no luck. I have also waited at least 48hrs from when I first tried also with no luck.

I appreciate your help with the option to manually upload my transactions but I pay for a subscription that should allow for an easier method, not just a work around.

R

Rea_M

Level 10

I appreciate you for refreshing the connection between your bank (Bank of Scotland) and QuickBooks Self-Employed (QBSE), @mccorkellr. I'm here to guide you on the next steps you need to take care of this issue.

The error 590 is usually a temporary one that can be resolved within a specific time frame (48 hours). Since you're still unable to renew your bank connection, you can reconnect the account to online banking by following these three simple steps.

Review your bank transactions.
Disconnect the bank account.
Reconnect the bank account.

Before you disconnect, you'll first have to review your downloaded transactions. This prevents you from downloading duplicates when you reconnect. To do this, you can refer to this article for the detailed steps: Categorise transactions in QuickBooks Self-Employed.

After that, continue with the process by performing Steps 2 to 3 in this article: How to re-authorise your bank connection.

Once reconnected, you'll have to categorise your newly downloaded transactions to keep your account updated. You can check out this article for the detailed steps: Create rules to speed up reviews in QuickBooks Self-Employed.

However, if the same error persists after completing the steps above, I'd recommend contacting our Customer Care team. They can securely pull up your account, investigate the cause of the issue, and guide you with a fix.

Please let me know if you have other banking concerns or follow-up inquiries. I'm just around to help. Take care always.

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