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seanr-s4-technol
April 19, 2021
Question

I can't connect to a tide bank account, i just get error 591, any ideas?

  • April 19, 2021
  • 1 reply
  • 22 views
No text available

1 reply

A
Ashleigh1
Level 14
April 19, 2021

Hello Sean-s4-technol, 

 

Welcome to the Community page, 

 

 

Can you try clearing your cache and cookies, to all time, close the browser down, reload it and then try again to connect your tide bank account up. 

Let us know if you still have any issues when doing that. 

 

S
seanr-s4-technolAuthor
April 19, 2021

I've just done that on both my windows laptop and my macbook and it's doing the same, i det the pop up window then can conncet my bank account from the list off accounts, so it's talking to tide to a degree, then when i click on continue it says there was a problem Error code 580 and to try again in a few hours 

E
EmmaM
Level 10
April 19, 2021

Hello seanr-s4-technol, Can we ask you to  try on a mobile device using 4g (if you have the app for the Tide bank on your phone if you could temporarily uninstall it) Do you then get the same message?

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