Hi there, @info224, It's nice to have you here today. I can share some insights about the error message you're getting when updating QuickBooks. You'll normally get this error when the program is unable to connect with the internet, using incorrect browser and incompatible security settings. These instances may interfere the updating process. To get past the problem, follow the steps below to review your Internet Explorer settings: Open Internet Explorer on your computer. Go toTools, and select Internet Options. From the Security tab, click the Globe icon and make sure the security level is no higher then Medium-high. Go to the Connections tab, select Never Dial a Connection if you do not use the dial-up node (DUN) on the system, or select the correct ISP if you do. Hit OK. Pick LAN Settings, then make sure the automatically detect settings is selected, and check whether Use a Proxy Server checkbox is clear. Select Ok. From the Advanced tab, select Restore Advanced Settings, and, under Settings, locate Use TLS 1.2, and verify it is selected. Select OK. Close Internet Explorer.Once done, reboot the computer and re-open QuickBooks Desktop and try the update again. You may also want to try checking other solutions from this article: Get help with errors 12002, 12007, 12009, 12029, and 12031 when updating That should rectify the problem. I'm just a post away if you need further assistance or encounter any issues along the way. I'll be glad to help you anytime. Have a good one!

Question

I can't update QB (desktop 2010 version) and get error 12007. Any help?

Forum|Forum|7 years ago
May 6, 2019
18 replies
31 views

No text available

QuickBooks Online

A

Anonymous

Hi there, @info224,

It's nice to have you here today. I can share some insights about the error message you're getting when updating QuickBooks.

You'll normally get this error when the program is unable to connect with the internet, using incorrect browser and incompatible security settings. These instances may interfere the updating process. To get past the problem, follow the steps below to review your Internet Explorer settings:

Open Internet Explorer on your computer.
Go toTools, and select Internet Options.
From the Security tab, click the Globe icon and make sure the security level is no higher then Medium-high.
Go to the Connections tab, select Never Dial a Connection if you do not use the dial-up node (DUN) on the system, or select the correct ISP if you do.
Hit OK.
Pick LAN Settings, then make sure the automatically detect settings is selected, and check whether Use a Proxy Server checkbox is clear.
Select Ok.
From the Advanced tab, select Restore Advanced Settings, and, under Settings, locate Use TLS 1.2, and verify it is selected.
Select OK.
Close Internet Explorer.

Once done, reboot the computer and re-open QuickBooks Desktop and try the update again. You may also want to try checking other solutions from this article: Get help with errors 12002, 12007, 12009, 12029, and 12031 when updating

That should rectify the problem. I'm just a post away if you need further assistance or encounter any issues along the way. I'll be glad to help you anytime. Have a good one!

B

bmwplumbing

hi i have tried everything to update my quick books 2010 but nothing works

Angelyn_T

Moderator

I appreciate your efforts in performing the steps to update your QuickBooks Desktop (QBDT) account, @bmwplumbing. I'm here to share with you some additional information about this.

QBDT 2010 is already outdated. Users with this version may not enjoy the latest available features and updates. Thus, it's one factor why you can't update your account.

As of now, you can consider upgrading your QuickBook account to the supported versions (QBDT 2019, QBDT 2020, and QBDT 2021).

If you don't need the add-on services, your product will continue to work for you for tracking purposes. However, you'll not be able to enjoy the online services and subscribe to live technical support or any of the other Intuit services that can be integrated with QuickBooks Desktop.

If you wish to upgrade your subscription, you can use this link as your reference: Upgrade QuickBooks Desktop Pro and Desktop Prem.

Let me know if you have any other questions. I'm more than happy to help. Have a good one!

J

jaygee11

Hi,

I have the same issue.

I've installed QB 2010 desktop version on my new Windows 10 laptop.

My company file was being used on a Windows 7 machine under build R5 but my new installation is build R1 and I can't download any updates.

I've tried:-

the Internet Explorer solution here
downloded and run TLS12SecurityPatch tool
downloded the Quickbooks Tool Hub and run the following:-
- Quick Fix my Program
- Quickbooks Program Diagnostic Tool
- Quickbooks Install Diagnostic Tool

Any help to fix this issue would be appreciated.