I cannot resubscribe to my account. Every tie I try to update my billing details it says error code: 81624Can anyone help?

Hi there, @vicki-inside-liv.

I hear you and I want to ensure this matter is addressed timely so you're able to resubscribe or reactivate your account in QuickBooks Online.

Currently, we have an ongoing issue where customers, like you, have been unable to reactivate accounts with an error message prompt. Rest assured our engineering team is aware and they've been all hands on deck working to fix this as soon as possible.

While we are unable to provide the exact turnaround time as to when the such problem is fixed and the workaround is also not yet available, I assure you that all the updates will be sent via the email address we have on file. Therefore, I recommend contacting our Customer Care Support so you'll be added to the list of affected users. To do so:

1. Go to Help.
2. Select Search.
3. Click Contact Us.
4. Enter Error 81624 and unable to reactivate account in the What can we help you with? text area.
5. Select Continue.
6. Click Start a chat or Have us call you to connect with our team online.

For now, I'm including this reference so you're able to use all the features and functions of QuickBooks: Help Articles in QuickBooks Online. You're able to read subtopics that will describe how a feature is used and how to accomplish tasks related to its functions.

We appreciate your patience as we're working on this matter. Please let me know in the comments below if you have any other questions aside from working with your online account and company data in QuickBooks. I'll be here to lend a helping hand.