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J
JakubT
September 9, 2025
Question

I changed my mobile, and again I can't upload receipts.

  • September 9, 2025
  • 1 reply
  • 2 views

I have already been in touch with support, and they confirmed that it works, but when I changed my mobile, it is not working.

1 reply

H
Heide DC
September 9, 2025

We appreciate your effort in contacting our live support team and want to ensure we find a solution for you as soon as possible, JakubT.

 

To help us better understand the situation and identify the issue, could you please let us know the mobile device you’re using when trying to upload receipts? Additionally, are you accessing QuickBooks Self-Employed (QBSE) through a web browser on your new device?

 

Several factors may be preventing you from uploading receipts successfully from a different mobile device. The most common reasons are related to the file type and size of the receipts you’re trying to upload, as well as potential software bugs.

 

If you're using a web browser on your new mobile, please note that QBSE only accepts specific file formats for receipt uploads, including PDF, JPEG, JPG, GIF, and PNG. If your device saves images in a different format, such as the HEIC format used by newer iPhones and iPads, you will need to convert your images to a supported format before uploading. Additionally, please note that files need to be between 46 KB and 20 MB in size to upload successfully. See this article for more details on uploading receipts: Upload your receipts.
 

If the issue persists, we recommend clearing your browser’s cache and any cookies related to Intuit, as this can often resolve such issues. For detailed, step-by-step instructions tailored to your specific browser, please refer to our guide here: Clear cache and cookies to fix issues when using QuickBooks.

 

If the problem still continues, you can log in to your QBSE account using a supported web browser with the same username and password. This will allow you to manage your business until the mobile browser problem is resolved.

 

Let us know if you have other  concerns about uploading receipts. We’re here to help.

J
JakubTAuthor
September 22, 2025

Unfortunately, it is not working. 

 

I have a Samsung S22 Ultra, and I use an app.

L
LollyNino_CQuickBooks Team
QuickBooks Team
September 22, 2025

I appreciate you bringing this matter to our attention and recognize how challenging it is when you're unable to upload a receipt on your mobile app, @JakubT.

 

To resolve this issue, I recommend contacting our Live Support team. They can help figure out why your receipts aren't uploading and will work with you to provide a quick and effective solution.

 

Here's how to do it:

 

  1. Click the Help menu or the (?) icon in the upper-right corner of QBO.
  2. Go to the Assistant tab.
  3. Type "contact support" in the chat box and press Enter.
  4. Provide a brief description of your concern and click Continue.
  5. Choose your preferred option. Have us call you or chat.

 

To ensure you get help when you need it, please check our hours:

 

  • Callback: Monday to Friday, 8:00 AM to 6:00 PM
  • Live Chat: Monday to Friday, 8:00 AM to 8:00 PM | Weekends, 8:00 AM to 6:00 PM

 

In the meantime, you can upload your receipt using a supported mobile web browser. Here's how:

 

  1. Log in to your QuickBooks account via a web browser.
  2. Navigate to the Accounting tab and select Receipts.
  3. Click Upload from your Computer or Upload from Google Drive.
  4. Select and add your receipts.

 

If you have any additional concerns related to QuickBooks, please respond to this thread. We'll be willing to attend to it.

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