I have a recipe which the system has been trying to extract information from for weeks … it is just sitting there pending and I have no way of editing or cancelling.

The receipt can only be deleted after the extraction process is completed, Stunnicliffe.

If the extraction process is taking an unusually long time, it will automatically clear within 24 hours.

Since the process has been ongoing for weeks, I recommend reaching out to our live expert, who can take a closer look at the cause of this delay. They have the necessary tools to investigate this issue thoroughly.

Here’s how you can connect with our live expert:  

1. Click the (?) Help icon.  
2. Enter your concern in the provided field, then click Contact Us.
3. Choose your preferred way to connect with us.
   • Start a Chat with a support expert.
   • Get a Callback from the next available expert.

You can find more information about our live expert's support hours on this page: Support hours.

For more information on uploading receipts and bills in QuickBooks Online, please read this article: Upload your receipts and bills to QuickBooks Online.

Additionally, after successfully extracting information from your uploaded receipt in QuickBooks Online, you can review and categorize them into the correct accounts. For detailed guidance on this, please check out this article: Categorize online bank transactions in QuickBooks Online.

If you need further assistance in uploading and extracting information in QuickBooks Online, just click the Reply button. We are here to help you.