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November 2, 2021
Question

I have resubscribed but full access is still not available, its saying billing error.

  • November 2, 2021
  • 1 reply
  • 0 views
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1 reply

QuickBooks Team
November 2, 2021

Hi, @enquiries-akdeco.

 

I appreciate you posting here in Community.

 

I can share some insights about resubscription so that you can fully access the account. 

 

Clearing your browser cache is a good practice because it prevents you from using old forms. This ensures that your personal information is kept safe. This also helps our applications to perform more smoothly on your computer.

 

Here are the initial troubleshooting steps we can perform:

 

  1. Clear browser’s cookies and cache then restart.
  2. If clearing cookies and cache doesn’t work, you can try other browser or incognito/private browser.

 

In addition, you need to be the Master Admin or Company Admin to modify or review your account's payment information when you resubscribe. You can check credit card information and ensure the billing address matches with QuickBooks settings.

 

You can refer to this article: Manage billing, payment, and subscription info in QuickBooks Online. It includes steps on how you can change your billing cycle.

 

I'll be here if you have other questions or concerns about resubscription and error payment. I'll be around to help. Take care and have a great day!