I can share some insights about resubscription so that you can fully access the account.
Clearing your browser cache is a good practice because it prevents you from using old forms. This ensures that your personal information is kept safe. This also helps our applications to perform more smoothly on your computer.
Here are the initial troubleshooting steps we can perform:
Clear browser’s cookies and cache then restart.
If clearing cookies and cache doesn’t work, you can try other browser or incognito/private browser.
In addition, you need to be the Master Admin or Company Admin to modify or review your account's payment information when you resubscribe. You can check credit card information and ensure the billing address matches with QuickBooks settings.