I'm currently inputting our quarterly data into Quickbooks for our Suppliers and when it comes to Bill payment there is no option to do this, why? why has it changed ?

I understand how critical it is to manage your bill payments smoothly in QuickBooks Online (QBO), Gabrielle, especially while handling your quarterly data for your suppliers. You've mentioned that there's been a change in how you input your bill payments, and I want to ensure to help you find the option to pay your supplier bills.

There are a couple of ways of entering or inputting bill payment transactions for your supplier bills: through Pay bills or the Mark as paid option on the Bills page. I'll explain both options below, but first, let's access your QBO account in incognito mode to see if that resolves the issue, as it might be a temporary browser problem. Here are the keyboard shortcuts to go into incognito mode:

• Google Chrome: Ctrl + Shift + N
• Microsoft Edge: Ctrl + Shift + N
• Firefox: Ctrl + Shift + P
• Safari: Cmd + Shift + N

Once done, sign in to your account and try locating the bill payment option like you used to. If you can, proceed to clear your browser's cache. This process will fix specific issues and help the program run optimally.

If that didn't fix the problem, you can follow these steps to navigate the Pay bills option:

1. In your QBO account, go to +New.
2. Select Pay bills under the Suppliers column.
3. Place a checkmark for the bills you want to pay.
4. Tick Save, Save and print, or Save and close.
   

    

Alternatively, use Mark as paid option to close out the supplier bills. Here's how:

1. On your left navigation panel, choose Expenses. Then, Bills.
2. Select the Unpaid tab.
3. Under the ACTION column, click on Mark as paid.
4. Review other details, then, hit Save and close, Save and new, or Save and send.
   

    

When these options aren't available on your end, let's consider the possibility of your user role having been changed in QBO. If this is the case, I encourage collaborating with your company's Primary Admin and adjusting your user role. Here are the articles you can refer to make this change:

• User roles and access rights in QuickBooks Online
• Add and manage users in QuickBooks Online

I appreciate your patience as we go through the troubleshooting steps I've shared above. If you have updates about the issue you encountered with the pay bills option disappearing, feel free to click on the Reply button. We’re here to support you and ensure you have everything you need.