I’m trying to connect my bank account It accepts it until final stage where it asks how the account will be used - I click on business only then go to save & it freezes

There are several reasons why a specific page may not load or freeze when working in QuickBooks Online, Sally.

This can include having special characters in your company name, two or more adjacent dollar signs ($$, $$$, etc.) in any list or transaction data, or opening QBO with more than one browser tab simultaneously.

Aside from that, too much data and other browser issues can cause some pages to not load up correctly. In that case, I recommend some steps to make sure you can add your bank successfully:

First, add Intuit as a trusted site.

Then, delete cache and Intuit-specific cookies to quickly fix some of the most common browser issues. Use these links for a step-by-step guide, depending on the browser that you're using:

• Firefox
• Google Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

You can also check out this article for additional details about this troubleshooting step: Clear cache and cookies to fix issues when using QuickBooks.

After that, restart your browser and log back into QuickBooks to check if you're able to get past the final stage.  

Feel free to bookmark or save these articles for additional resources when managing banking transactions in the program:

• Update bank transactions after you post them in QuickBooks
• Use rules to categorise bank transactions in QuickBooks Sole Trader

Please don't hesitate to reach out to us anytime you have a follow-up or any other questions.