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June 12, 2025
Question

I'm trying to sign in on my app. Every time I want to sign in it suggests 'too much time has elapsed. Please start over'. I've tried resetting the app but nothing

  • June 12, 2025
  • 1 reply
  • 0 views

I'm trying to sign in on my app. Every time I want to sign in it suggests 'too much time has elapsed. Please start over'. I've tried resetting the app but nothing

1 reply

QuickBooks Team
June 12, 2025

Let's go through a series of troubleshooting steps  to ensure you can log in to the QuickBooks Self-Employed (QBSE) mobile app, tdaws46.

 

Excess data on your device may impact its performance. To reset your device while keeping your app's documents and data, follow these steps:

 

For iOS:

 

  1. Go to Settings, then tap General.
  2. Select iPhone Storage, then click the QBSE app.
  3. Tap Offload App.

 

For Android:

 

  1. Open your device Settings.
  2. select Apps.
  3. Choose QBSE app from the list, then select Storage.
  4. Select Clear Data.

 

In the meantime, you can access your account through a mobile browser to get back to work.

 

I'll also provide this article for more detailed information for efficient tracking and management of expenses: Forward receipt images to QuickBooks Self-Employed.

 

Keep us posted if you need further assistance regarding signing in to your account. This forum is open 24/7 and ready to assist when you need help.