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tracey_coy
September 30, 2019
Question

Is anyone else having issues with QB online today. I am getting a lot of errors coming up :-(

  • September 30, 2019
  • 1 reply
  • 1 view
No text available

1 reply

P
payment after leaving
Level 10
September 30, 2019


Hi tracey_coy

 

We sincerely apologise, this issue, specifically a 502 Bad Gateway error and latency had emerged earlier today and had resolved however it has surfaced again. We can assure you that our engineers are working expediently to resolve the issue.

G
Garrett Taylor
December 17, 2019

Yes, I have been getting a ton of errors as well using Safari to the point the app is virtually unusable.

C
Charies_M
Level 9
December 17, 2019

Thanks for bringing this issue here in the Community, Garrett Taylor.

 

Let's get this sorted out by refreshing you data. This is use to resolve common issues with the app. To do this, please follow the steps below:

 

  1. From your mobile app, click the hamburger icon.
  2. Choose Help & Feedback.
  3. Click Refresh Data.

If it doesn't work, let's try toggling your phone's data connection by turning off your wifi and instead use the cellular data or vice versa.

 

Otherwise, I recommend closing and restarting you mobile application. Here's an article for additional troubleshooting options on how to fix most app related issues: Mobile Troubleshooting Quick-Start Guide.

 

Get back to me if you need further help. I'm always happy to assist. Have a great day ahead!

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