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spenorridge
August 4, 2022
Question

Is anyone finding quickbooks really frustrating lately

  • August 4, 2022
  • 3 replies
  • 4 views
Content not loading, eternally buffering

3 replies

JessT
JessTModerator
Moderator
August 4, 2022

Hi spenorridge,

 

Thank you for sharing your experience in the Community. I'd feel the same way if I were in your shoes. I'll provide information about having a slow QuickBooks.

 

Slow performance can be due to poor internet connection or your computer or device doesn't meet the system requirements. A 3 Mbps internet speed is ideal for QBO, and we also recommend using the Google Chrome browser. Please check out this article for your additional reference: Why is my QuickBooks Online slow?

 

Feel free to continue sharing on this thread. The Community team is always available to help.

S
spenorridgeAuthor
August 5, 2022

It used to be fine it glitches all over the place. 
select a customer to send an invoice and all of their details aren’t inputted to the page, only their name. 
select an old invoice and it doesn’t load all of the content. 
several times I’ve had to sign out and back in but that doesn’t always work. 
I was instructed to clear my cache and cookies which worked initially, but doesn’t always help. What I can’t understand is it has only started doing it and nothing has changed on my computer and it was fine up until around 10 days ago. 

    C
    ChristineJoieRQuickBooks Team
    QuickBooks Team
    August 5, 2022

    Hi there, @spenorridge.

     

    Let me help you to resolve this error you've encountered while creating an invoice in QuickBooks Online.

     

    Sometimes the error might be within the browsers. I suggest using a private window. Refer to these shortcut keys to open a private browser:

     

    • Google Chrome: press Ctrl + Shift + N
    • Mozilla Firefox and Microsoft Edge: press Ctrl + Shift + P
    • Safari: press Command + Shift + N

     

    Once everything is fine, you can utilize this article for a piece of additional information: Create invoices in QuickBooks Online.

     

    In addition, when the customer pays the invoice, you must record the payment in QuickBooks. Check this article on how to track paid invoices: Record invoice payments in QuickBooks Online.

     

    All I want is to help you with your growing business. Please remember that I'm always here to back you up. Enjoy your day.

    J
    John1514
    June 8, 2023

    ALL THE TIME! Well most of the time.

     

    Over the last 2 to 3 months I can say that on average I can only successfully login 1 in 10 times. I've tried every device - laptop, phone, iPad - you name it. I've tried Safari, I've tried Chrome - ALL OF THEM EXACTLY THE SAME. Whether it is the app on a mobile device or a browser - I just get the spinning circle.

     

    It is a nightmare and I am having to jot stuff down on paper and keep trying to remember to log stuff.

     

    I've cleared the cache, I've tried private browsing windows - nothing works.

     

    I am on the verge of quitting quickbooks and trying an alternative before I get too far into this tax year.

     

    QUICKBOOKS - YOU ARE ON BORROWED TIME WITH ME!

     

     

      MJoy_D
      MJoy_DQuickBooks Team
      QuickBooks Team
      June 8, 2023

      It's is not the kind of experience we want you to have, John1514 and Pennine_Jim. 

       

      To isolate the problem you're having when trying to log in to your account, I suggest reaching out to our Customer Support team, @John1514. They can check your account in a secure environment and help you with resolving them. Just go to this link: QuickBooks Online Support and provide all the necessary information to contact our support. 

       

      Here's what you can do if you can't log in to your account: Get help if you can't sign in to your QuickBooks Online account. 

        

      There's an ongoing issue with exporting from the All Sales tab, @Pennine_Jim. Our Product Engineering team is already aware of this and is now working on a fix. In the meantime, I suggest contacting our Customer Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue. 

       

      You can reach our Customer Support for QBO by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 88409.

       

      Follow the steps below: 

       

      1. Go to the Help icon to connect to a live support agent. 
      2. Provide us with some information about your concern.
      3. Select the Contact Us button and provide some details about this concern, then on the Let's Talk button. 
      4. You'll now be provided options on how to connect to our Customer Support.

       

      For additional details on the different types of support we provide and their availability, see this article: QuickBooks Online Support.

       

      In the meantime, you can run a sales report, and then export it into an Excel file. Here's how to use reports to see your sales and stock status. 

       

      Let me know if you need further help signing in and exporting your data. I'm always glad to help in any way I can. Have a great rest of the day!

      P
      Pennine_Jim
      June 8, 2023

      Yes, absolutely shocking... the new changes have made simple tasks so much more difficult.!

      I cannot even download my sales to CSV file after the latest "upgrades"... could well be time to find another platform.

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