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June 13, 2022
Question

Is every one having problems with the cis...mines showing on screen but vanishes when sending to customer or printing. I have contacted QB who cant help

CIS is not showing on customers invoice
is every one having problems with the cis...mines showing on screen but vanishes when sending to customer or printing. I have contacted QB who can not help with the issue at present has anyone found a way round this error? 

1 reply

Level 13
June 13, 2022

Hi Linda, thanks for your post - we're aware of an issue in which the amount entered in the less CIS box disappears when sending and print previewing the invoice. At present, this appears to be a display issue and the amounts from the transaction are being correctly recorded - you can double-check this by viewing the transaction journal (open the invoice, scroll to the bottom of the page and select more > transaction journal). If you haven't already, please reach our support team so that we can add you to our investigation and notify you via email once resolved.