I completely understand how frustrating it is to lose an hour of hard work on an invoice due to an app glitch. To help me narrow this down, were you using the downloaded mobile application or a web browser on your device? Also, did you happen to select Save at any point while you were working?
Just a heads up that QuickBooks doesn’t have a real-time auto-save feature for unfinished drafts. If you did not click Save, Save draft, or Save and close before the app crashed, the invoice data can’t be recovered. However, if you previously saved the draft via a web or mobile browser, you can check your Audit Log to see if a record of the invoice exists.
Please note that the steps in the article for QuickBooks Online also apply to QuickBooks Sole Trader Plus.
Just leave a reply below if you have more questions or need additional assistance with invoices in QuickBooks.
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