I appreciate you posting your concern here in the Community space, @thepippin.
The chat button is currently unavailable at 6:00 PM on a Saturday because our chat support is only operational on Mondays to Fridays. However, our call support is available on Mondays to Fridays from 8:00 AM to 10:00 PM, and on Saturdays and Sundays from 8:00 AM to 6:00 PM.
If you need to speak to a QuickBooks expert during the weekend, I recommend contacting our call support within their available hours. They will be able to assist you with any inquiries you may have.
Additionally, you might want to consider visiting this link which contains valuable articles to help you effectively manage your QuickBooks account: QuickBooks Online Help Articles.
In case you require further assistance or have any additional QuickBooks-related inquiries, kindly inform me by leaving a reply below. I am readily available to provide you with the necessary information you may require.
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