Materials / Parts Search not working correctly

Forum|Forum|7 months ago
December 4, 2025
1 reply
1 view

Hi Guys,

I have an odd issue, when I search stocked materials my search isn't always picking up items that I know are created and in stock, when I create a part I use a prefix to catalogue the parts manufacturer an example is KR-TENN305028511 I am assuming you should be able to search any part of this number and come up with a result? Is there any restriction to the search facility or part number creation that might cause issue with a search? Any help really appreciated.

QuickBooks Online

Jayson_E

QuickBooks Team

Hello, Mark.

Thank you for the detailed explanation you’ve provided regarding the issue of searching for stocked items in the Product & Services window. Yes, you’re correct that you should be able to search for a specific item as long as you’ve entered any part of the name or number.

While there isn’t a restriction on the ability to search in the Product & Services window, as long as the said item(s) exist. There are certain factors that might affect search functionality. One such factor could be the accumulated data in your browser, which may interfere with performance.

For this, we recommend logging out of your account and accessing it using an incognito or private window to ensure the program runs in a clean state.

Alternatively, you can also switch to other supported browsers for the better experience when using QuickBooks.

If you have any further questions or require additional assistance, please add a comment below.

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