Transactions shown in the merchant services, my bank account linked to Quickbooks, when payment is made via Apple pay it shows as payment made by Apple & not the organisation I am paying to. I need the organisation I am paying to show & just not read “Apple”.
I’ll make sure you get the best help available so this gets taken care of, @insideoutgardeni.
Since Merchant entries are handled by our Payments Support team, I recommend contacting them to check this further. Our representatives can help to ensure the organisation you’re paying shows up instead of Apple. Furthermore, they can correct events right away and find more solutions.
Before that, take a glimpse at our support hours so you’ll receive responses quickly. Then, you can follow the steps below to connect with us:
You might want to visit our Support page to get more tips, insights, and ways how to manage and organize your data files, especially for tracking payments and sales reports.
I’ll be here anytime to help if you have any other concerns or questions besides payment transactions. Just add them to your reply below. Keep safe always!
Please note, data is sent in a one-way transfer from your bank to QuickBooks, meaning we can only display the information provided. You can follow the steps listed by my colleague, John C, above, to check that the full downloaded bank detail is showing on your banking page in QuickBooks.
You can also reach our Live Support team by clicking the Help icon in your QuickBooks Online (QBO) account. The agents available here will have access to set up a remote screenshare where they can guide you further. For more information on how to contact them, please click this link: How to get help with QuickBooks.
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