Mind if we verify that you're you? We do this from time to time to protect your info. (185) - this error does not allow me to verify my info. I cannot update the banking

Hello Natalie36, 

Welcome to the Community page, 

So if you are getting an error 185 means that your financial institution requires more information than we can store. This error is common with certain Multi-Factor Authentication (MFA) account types, which means that there's an additional security requirement beyond user ID and password, such as a token.

To resolve this issue:

1. Go to Banking page.
2. Select Update and follow the onscreen messages. Enter One Time Passcode when promoted.

Note: Your additional info is stored in a cookie, which could expire anytime, from a few days to not at all. If your cookies expire, you'll see error 185 again on the automatic updates. Follow the steps to manually refresh your accounts twice in a row to reset this cookie. If you're asked to answer the security question on the second manual update, then the automatic updates won't work for this financial institution. You'll need to manually refresh accounts for this bank and answer the security question each time.