Missing mileage.

Hi there, @melissanne.

Thank you for raising your concern here on the Community page. I can help you check the possible reasons why your mileage transactions are missing in QuickBooks. 

First, ensure that the auto-tracking feature is enabled in the app. If it was, make sure to review your general location settings and allow QuickBooks to run in the background. If you don't let the app to run in the background, it only tracks trips when it's open and active on your screen. And could be the cause of missing mileage data.

Since Android devices have slightly different operating systems, the steps vary by device. You may use Google's steps to make sure QuickBooks can run in the background.

However, if your app is already updated and set but the trips are still missing, you can manually add them so you can track it again in QBO. Check out this article for more details: How to track mileage in QBO?.

Moreover, I recommend checking out this link for more troubleshooting steps when fixing mileage tracking issues with QBSE or QBO.

If you need additional help with tracking trips in QuickBooks, please let me know by adding a comment below. I'm more than happy to help. Have a good day!