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November 2, 2025
Question

My app isn’t working keeps coming up with error codes and I can’t access my quotes or invoices to clients meaning I’m not getting paid

  • November 2, 2025
  • 1 reply
  • 3 views
No text available

1 reply

ShyMae
QuickBooks Team
November 2, 2025

Hello there, Alexander. I understand how important it is to access your quotes and invoices in the QuickBooks mobile app to ensure you're getting paid.

 

Could you please share the specific error codes you're encountering while using the QuickBooks mobile app? Any additional details will help us narrow down the issue and provide a more targeted solution.

 

For now, I recommend logging out of the app and then refreshing or clearing its data to ensure it runs more smoothly.

 

If you're on an iOS device, you can follow these steps:

 

  1. Open your Settings, then tap General.
  2. Tap iPhone Storage. Choose the QuickBooks app.
  3. Click Offload App.

 

If you're using Android, here's how:

 

  1. Proceed to the Home menu or tap the three dots in the upper right corner.
  2. Tap on Settings, then select Refresh Data.
  3. Press Yes.

 

Once you've completed these steps, please log back in to the QuickBooks Online mobile app. Then, check if you can access your quotes and invoices.

 

If the issue persists, uninstall and reinstall the app to ensure you're using the latest version.

 

Alternatively, you can log in to QuickBooks using a web browser to continue working on your quotes and invoices.

 

Feel free to drop a comment below if you have any more questions. We're always here to help.