Hi there, mark. Let me ensure you can submit your NEST and FPS within QuickBooks Online (QBO). The Government Gateway credentials entered are typical causes of the rejection. Either it's unactivated yet, or the entry was inaccurate. See this article for details on how to activate your credentials: Turn on RTI reporting to HMRC in QuickBooks Online Standard Payroll Once done, follow these steps to check if the entered Gateway credentials are correct: Go to the Gear icon. Select Account and Settings.Click the Payroll tab.Look for the Online filing with HMRC section, then click it. Check if the entered credentials are correct. Make changes to it if necessary. When finished, press Save, then Done. Furthermore, check out the following articles to view all your submitted FPS and EPS. Also, learn more about NEST submission: View submitted FPS and EPS filings in QuickBooks Online Standard PayrollAutomated Nest submission in QuickBooks Online Standard Payroll You're always welcome to post your concerns about NEST and FPS submissions here in the Community. Leave one in the comments, and I'll be sure to get back to you.

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mark-phibalancec

Question

NEST & FPS Submission keep returning an error message of " There was an issue submitting your filing. Wait a moment and try again. If the problem continues, contact us

Forum|Forum|3 years ago
October 28, 2022
1 reply
1 view

can anyone help?

QuickBooks Online

Anonymous

Hi there, mark.

Let me ensure you can submit your NEST and FPS within QuickBooks Online (QBO).

The Government Gateway credentials entered are typical causes of the rejection. Either it's unactivated yet, or the entry was inaccurate.

See this article for details on how to activate your credentials: Turn on RTI reporting to HMRC in QuickBooks Online Standard Payroll

Once done, follow these steps to check if the entered Gateway credentials are correct:

Go to the Gear icon.
Select Account and Settings.
Click the Payroll tab.
Look for the Online filing with HMRC section, then click it.
Check if the entered credentials are correct. Make changes to it if necessary.
When finished, press Save, then Done.

Furthermore, check out the following articles to view all your submitted FPS and EPS. Also, learn more about NEST submission:

You're always welcome to post your concerns about NEST and FPS submissions here in the Community. Leave one in the comments, and I'll be sure to get back to you.

mark-phibalancecAuthor

Thanks RoseJillB, I have followed the instructions again however it still is not working and resulting in the same error.

I have logged into government gateway with the details I have input and so I am clear that they are correct

Ashleigh1

Level 14

Hi Mark-phibalancec, thanks for coming back to us, can you contact our live support team through the steps outlined in this link: How to get help with QuickBooks. The line is free from any UK mobile or landline and is open from Monday to Friday, 8am to 7pm, and you'll be able to set up a screenshare with the agent on the phone so they can look more into why it is giving you this error.

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