QBSE app presenting white screen on phone when I open it with literally zero information. the app is up to date according to Google Play Store. Has it been retired?

We can troubleshoot the QuickBooks Self-Employed application to ensure you can manage your business on your mobile app, iambearburns. Let me help you fix this.

Please know that you may not be able to find the QBSE app in the app stores after 3/24/2024 (QBSE app will be delisted on 3/25/2024). If you didn't download the QBSE app on or before 3/24/2024, or if you switched mobile device platforms (iOS to Android or vice versa) after that date, you'll not be able to find the QBSE app in the app stores to download.

Note: If you already have the QBSE mobile app downloaded, you will still be able to use it even after 3/24/2024 and will continue to receive product support and updates through the app store. While the QBSE mobile app has already been discontinued in the Google Play Store, you still have the option to redownload or reinstall the previously purchased app on your device. 

If you are an existing user, a white screen can occur unexpectedly due to corrupted or outdated app data that interferes with functionality. I suggest clearing the app data to remove corrupted files or settings that may be causing the problem.

Here’s how to do this on your Android device:

1. Open the Settings app on your device.
2. Select Apps or Apps & Notifications (depending on your phone model).
3. Locate and tap QuickBooks Self-Employed (QBSE) from the list of installed apps.
4. Go to Storage or Storage & Cache.
5. Tap Clear Data or Clear Storage to reset the app data.
6. Confirm the action if prompted.

Once you've cleared the app data, reopen QBSE to see if the issue is resolved. You can also restart your device and check if the issue persists. If it does, uninstall and reinstall the app and secure a stable internet connection.

If the issue continues, access your QuickBooks Self-Employed account through a mobile browser. Log in via your preferred browser to manage transactions.

Please let us know if there’s anything else we can help with. We're always here to assist you.