Save butto not working in company address

I want to ensure this is taken care of, @charlene-techacc.

I'll share some basic troubleshooting steps to get rid of the problem. One of the possible reasons you're unable to save the company address may be because of a stored cache and cookies in your browser.

Let's access your QuickBooks Online (QBO) account through an incognito window. Sometimes too much cache accumulated in a browser can cause unexpected behavior with the product.

Here are the shortcut keys:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

If it works, go back to your regular browser and clear its cache. Alternatively, let's use another supported browser if the error still exists.

I'm also adding a detailed guide about updating the company information: Change Company Name, Address, Email Address or PAN, CIN, and Privacy Settings in QBO.

Additionally, visit this link if you want to customise an invoice or other sales forms: Learn how to personalise and add specific info to your sales forms.

Let me know if you have other questions about addresses in QuickBooks. I am always here to help. Have a great day.